SHIPPING & RETURNS/ EXCHANGES

 

 

How long does shipping take?

 

Most orders ship out within 24 hours of your order (weekdays). We do our best to insure that all orders are shipped within 3 days. 

 

How long is the transit time?

 

Here are some general guidelines.

 

  • UPS Ground: 1-7 business days transit time

  • 3 Day Select: 1-3 business days transit time

 

Please keep in mind that Transit Time

 

  • does not include the day of shipping

  • does not include weekends

  • does not include holidays

 
 
RETURNS
 
How do I return or exchange an order?

 

Exchange Policy

 

  • Most skates may be returned for a different size or upgraded to a different skate unless otherwise noted in the description.

  • The skates must be unworn and in brand-new, excellent condition in their original box.

  • The purchaser is responsible for all exchange shipping charges regardless of whether the skates were sent originally with Free Shipping.

  • For skates, the charge is $25 and includes both the shipping back to us and the return shipping to you. We will email you a shipping label for your return. Non-skate exchanges will be figured based on items.

  • There is no re-stocking fee for exchanges.

  • For skates, you may purchase the Exchange Fee, and we will email you your Return Authorization number, a packing slip to include inside the box, and the shipping label (if purchased).

  • For non-skate exchanges, please contact us. We will send you the cost of shipping, and once you approve the charge, we will email you a packing slip and the address to send your products to.

  • There is a $10 fee to replace damaged skate boxes. Please package carefully. Either place the skate box into another box, or wrap in shipping paper. Do not affix shipping labels nor shipping tape to skate box.

    Any items returned not in perfect, new on-the-shelf condition will be returned to the customer at their expense.

     

Returns Policy

 

 

  • The purchaser is responsible for all shipping charges regardless of whether the skates were sent originally with Free Shipping.

  • There is a 7% restocking fee for all skates returned for a refund.

  • Shipping charges will also be deducted from your refund, regardless of whether the skates were sent originally with Free Shipping. Please email us for the address to send the skates, a Return Authorization Number and a packing slip.

  • There is a $10 fee to replace damaged skate boxes. Please package carefully. Either place the skate box into another box, or wrap in shipping paper. Do not affix shipping labels nor shipping tape to skate box.

    Any items returned not in perfect, new on-the-shelf condition will be returned to the customer at their expense.

     

Items that may not be returned:

 

  • Custom order boots and skates.

  • Color upgrade boots and skates.

  • Size or width upgrade boots and skates.

  • Special order items.

  • Clearance items.

  • Discontinued Items.

  • Non-Stocked Items.

  • Skates for which you have selected the components separately, added to the shopping cart and had mounted.

  • Items that clearly state in the description that they may not be returned nor exchanged.

  • Mounted plates.

If you are ordering a skate that is not returnable we would like to suggest that we ship you the boots in your shoe size for you to try onunless you have been sized for this boot at your local rink . You would then ship them back to us to either be mounted, or you would indicate a different size to be mounted.

 

 

All Other Items:

All items must be in excellent, like new condition to be accepted for an exchange or refund.

 

The original shipping charges will be deducted from the refund.

Please email the tracking number to us to avoid delay in processing your return or exchange.


Once custom, premium or special order boots have been cut they cannot be cancelled. After 24 hours of placing your order, no changes may be made to the boots.

 

Refunds can be expected to be received within 14 business days of approved and processed return. 

 

TRACKING YOUR ORDER

You will receive an email stating the tracking number for your order shortly after your order has processed that same day. 

 

 

At Old World Village - 7561 Center Ave. #40 Huntington Beach, Ca. 92647
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© 2019 by Surf City Skates.